Integrated information and IT services management system

Grzegorz Mąkosa

supervisor: Andrzej Zalewski

Companies and public institutions face the challenges of the most effective use of IT systems and infrastructure for which they have incurred expenses, to achieve both business benefits and effective action towards their customers and stakeholders, delivering the expected value. These challenges are now, in the era of dynamic digital transformation, more and more, due to the rapid technological changes in IT, IT initiatives undertaken by competitors and market and social environment entities, and the growing expectations of customers and stakeholders.

The purpose of the project is development of a model of an integrated process and system system for managing information and IT services (quality, availability, security) and implementing it in a public sector entity. This system will be compliant with ISO standards (e.g. ISO 20000, ISO 27001, ISO 9001 and other identified in the course of research), meeting the legal requirements for.

The scope of planned research works:

• literature research;
• examination of legal provisions concerning the obligations to implement the quality, continuity, information security and IT systems management system;
• research of industry norms and standard concerning management, quality, continuity, information security and IT systems, etc. (e.g. ISO 20000, ISO 27001, ISO 9001 and others);
• developing a model of an integrated information and IT service management system.